SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgetz X (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgetzx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's my second EZbook X3. It's for my niece. My first EZbook has been working since April 2018 without any problems. It has very good storage battery, cool screen, etc.
Ordered 11.04 received in Moscow 20.04 delivery by courier. Packing factory. The goods came whole. The case of the laptop is metal. It's worth your money. Seller recommend.
The laptop looks great, at 200% of its cost. Pros: excellent screen, keyboard with large keys, good battery. Cons: weak Celeron processor (but as a typewriter will go), a little creaked touchpad, occasionally buggy WiFi. Very fast shipping! Less than a week from the order and straight to the house.
The product fully corresponds to the description. Small and light
The product is very good, recommend
10 days to Moscow. the courier brought. All OK. The laptop is good))).
Very good. Arrive in Peru LIMA in 15 days good communication
I really like the product. Eventhou there are little points to check but It is how they had describe.
Corresponds to the description. Came quickly
Good laptop, nice screen. It does not seem cheap. The wife is happy, under her task (watch YouTube, print documents) fits perfectly.
Great laptop. Surf in Int. And trips are the most it. In real life is better than in the photo. Not for games. As a workhorse in travel. While the battery holds 5 hours.
Fast shipping. The parcel was tracked all the way. Packed just in a plastic bag, the box on top was wrinkled because of the large weight on top, lucky not crushed. Gift stickers are useless, laptop keys are large and gray and stickers are small and black. In general, the purchase is very satisfied.
Goods received well. Specifications to suit. Cheap price. Amazing!!!
The parcel reached in a week, of course the post of Russia slightly wrinkled the corners of the box but the laptop itself is intact and works perfectly. Thank you to the store, soon I will order a second laptop from him. Spoon tar-stickers on the keys of black color... On the laptop of such a wonderful gray color, where the keys of the same color glue black stickers on the keys, only spoil the appearance... The best option is a transparent substrate of stickers or laser engraving.
Hello, the product is good, only is slow and has some bugs.
everyting insite plus charger as well good than'k you so much
Thank you so much am very happy.
Sent fast, Great item