SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgetz X (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgetzx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered from the Russian warehouse, I came to Tyumen in just a week + 2 days. Delivered to the door (and the courier was a woman, when the printer weighs 13 kg, it's a PPC). The condition is fine, packed perfectly. No noise at least during the day. But there was a problem in the form of a plastic lump in a Teflon tube, with which I had to learn ((but nothing, the problem was solved, I print a test detail. On printing I will add later.
My model did not push plastic. I had to recalculate the mechanism. In general, the first day prints well. If there is something bad, then I will complement
ordered two many. only one please...I got yesterday.
The shipment arrived very fast. Everything for perfect. Excellent store.
The order came to Samara for a week (taking into account may holidays). The store is in touch not only until I receive the printer, but to this day. Owl Print took 2 hours 16 minutes, the child is delighted (already received from him an order for toys :) ) , I'm happy.
Happy with the purchase. Printed already 2 kg of plastic, complete and fdplast. Complete well sticks to ultrabase. For fdplast you have to use glue pencil. The table is crooked. I cover the printer with a package during printing, otherwise the details are deformed and removed from the table.
Easy to assemble. Works well.
Packed well. Prints normally, but still need to be customized. Bought Mega zero, in the kit there will be no spare parts and lower heating. In the rest everything is, tools for assembly are. Option budget.
Ordered in April. Waited for days 20 while the printer was sent, extending the store's protection. When finally sent, came from Moscow to Voronezh in 3 days. In the work has not yet checked
Everything is perfect. Good product
All in excellent condition, collected and earned.
In three days I received my printer-Spb. Everything works like a clock. This is my third printer from anicube. Stable as an automatic machine. I advise you to take it all. The most excellent option for the first printer and for printing PLA and peg plastics. Of course if you want it to be quiet, you need to buy two knockout fans 92-14 and one 42-10. Also light 5 drivers 2208. But someone buys two, on the x and y axis. In fact, the right decision. But to be completely quiet, it is better to replace everything. Well, of course, replace with plastic bushings. Printer fire.
Does PLA perfectly, but struggles with PETG. Also very noisy fans.
Nice
Very fast delivery, everything works as needed.
About the printer there is nothing to say (look at YouTube yourself), top for your money. Good store, fast delivery. In general, satisfied)